Administrative Support Lead

Orlando, Florida, United States

Description

Summary:

Responsible for leveraging the activities of the Inside Sales Representative’s and Regional Sales Manager’s through masterful knowledge of the critical back-end duties and processes (i.e. order entry, log book, portal management, expediting, etc.).

Essential Duties & Responsibilities:

Manage all order entry activities and support the development of quotes, as needed

Support sales forecasting, planning, and budgeting – such as the Sales Funnel – to include working with Finance on standard daily, weekly, monthly, quarterly, and annual reports for the sales team.

Partner with Sales leadership team to identify opportunities for process improvement

Support the production of defined performance metrics & dashboards that help the sales organization focus on performance drivers – leveraging the new CRM.

Review and interpret process and data-intensive reports.

Create standardized procedures and quality control protocols for training and ongoing processes.

Troubleshoot data processing and technical problems, reconciling data or processes.

Plan, assign, and evaluate data entry tasks for direct reports to reach overall goals.

Schedule and monitor data processing functions and systems.

Work closely with the internal teams on continual process improvements and directs support requirements within each Region.

Support sales function by assisting with customer expedites.

Other Duties & Responsibilities:

Comply with all safety policies, practices and procedures.

Comply with all quality and ITAR policies, practices and procedures.

Build meaningful and productive relationships with internal business partners.

Participate in proactive team efforts to achieve departmental and company goals.

Contribute to building a positive team spirit.

Communicate effectively with all levels of employees.

Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.

Maintain the highest degree of honesty and integrity at all times.

Perform other duties as assigned.

Requirements

Job Qualifications:

A minimum of 5 years of order entry/customer service-related experience

BS Degree preffered but not required

Experienced in or capable of assuming a first-level supervisory role of 2 to 4 individuals

Patient and effective trainer

Some experience in evaluating and hiring talent

Solid analytical and business intelligence skills

Experience in operating in a CRM ecosystem preferred

Strong verbal and written communications skills

Must have some spreadsheet skills (Excel)

Due to export control rules, must be a US citizen.

Job Skills:

Detailed knowledge of order entry systems – ideally at Micross or directly parallel

Knowledgeable of customer needs and Micross solutions/capabilities

Well organized and a proactive self-starter; capable of organizing a group to support multiple tasks with varying levels of complexity

Strong time management and prioritization skills

Confident and competent; capable of managing up to the ISR’s and RSM’s if they do not hold up their responsibilities

Benefits

Salary and benefits commensurate with qualifications and experience.

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